Contact Pure Law LLP Solicitors
- Phone
- 0330 0534204
- Fax
- 01277 280466
- enquiries@purelawllp.co.uk
- Post
- Arcadia House, Warley Hill Business Park, Brentwood, Essex, CM13 3BE
We are committed to providing a high-quality legal service to our clients. When something goes wrong, we need you to tell us about it. This will help us to sort out any mistakes or misunderstandings, and to improve our standards.
Initial Concerns
In most cases, an informal chat with the lawyer responsible for your matter will resolve your concerns. If it does not, you can formalise your complaint or speak to someone other than the lawyer responsible for your matter. Our Complaints Manager Nick Hayes can record everything you are unhappy about and recommend the best solution for you.
What we need to know
To deal with your complaint correctly, it would be helpful when contacting us if you could provide the following information:
What will happen next
If a complaint cannot be resolved, you may also be able to ask for it to be referred to a process of alternative dispute resolution using a certified provider. We are not required to agree to such a request. In any case this is not available to businesses, only consumers. We will give you more information about that right if it becomes relevant.
Our systems, staff and processes are geared toward this key value, allowing a free flow of clearly defined information to our diverse customer base and maintaining integrity at all levels.
Contact Us